YOUR INFORMATION

When purchasing from Fiorentina.com.au, as part of the buying and selling process, personal information is collected such as your name, address and email address.

We also automatically capture your computer’s internet protocol (IP) address information in order to help us learn about your browser and operating system. 

CONSENT

When personal information is given to complete a transaction, we imply that you consent to our collecting it and using it for that specific reason only.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECURITY

To protect your personal information, we take precaution and follow industry best practices to assure it is not inappropriately lost, misused, accessed, disclosed, changed or destroyed.

If you provide us with credit card information, the information is encrypted using secure SSL and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement further generally accepted industry standards.

COOKIES

Our website uses WooCommerce, a WordPress plugin that enables online shopping functionality. WooCommerce may use cookies to enhance user experience and provide certain features on our website. Cookies are small pieces of data stored on a user’s device while browsing the web.

Here is a list of cookies that we use:

• woocommerce_cart_hash: Helps WooCommerce determine when cart contents or data changes.
• woocommerce_items_in_cart: Helps WooCommerce determine when cart contents or data changes.
• wp_woocommerce_session_{}: Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

These cookies are essential for the proper functioning of our online store and do not store any personally identifiable information. By using our website and agreeing to this privacy policy, you consent to our use of these cookies in accordance with the terms of this policy.

WOOCOMMERCE

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them
  
  

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to alter this privacy policy at any time. Changes and clarifications will take effect immediately upon publishing on our website.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@fiorentina.com.au