All our Products made by us are subject to the following Terms and Conditions.
All cakes, fillings and icings may contain, or come into contact with, wheat, dairy, nuts or other allergens.
It is the responsibility of the Customer to inform us prior to the confirmation of their order of any allergy issues. It is the responsibility of the Customer to inform their guests of all allergy information and accordingly the Supplier will not be held liable for any allergic reaction resulting from consumption of the cake.
All products are made to be eaten on the day of the celebration.
All Quotations are valid for 7 days from the date of issue.
We prefer at least seven (7) days notice for all orders. We will endeavor, where availability permits accept short notice cakes.
Any Products ordered from a picture or photo of a product produced by any other cake maker, can only be reproduced by us as our interpretation of that product and will NOT be an exact reproduction of the product in the picture or photo.
Where we cancel the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered Product, the full payment will be refunded within seven (7) days of notification to the Customer.
FINAL BALANCE PAYMENTS AND PICKUPS
The full balance is due when placing your online order, once payment is made, your order is confirmed.
If paying by cash in store, correct change is appreciated, as we may not have the exact change on the premises.
It is the responsibility of the Customer to check the state of the product before leaving the premises. Once the item has left the premises, the Customer is responsible to ensure that products gets to its destination safely and is stored as per our instructions to achieve best results for taste and quality.
We offer delivery for certain destinations. Delivery is charged at our discretion.
Delivery will be carried out in a safe and appropriate manner. Once delivered to the customer and change of hands has been completed with the product in appropriate condition, it is then up to the customer to store and care for the cake as per our instructions. If anything is to happen to the cake after this exchange, we are not liable for any damages.
A delivery date and time will be agreed by both parties, and if the customer is not at location at this time and date, and we are not able to contact the customer, the product will be transported back to our premises and it will be the customer’s responsibility to collect the product.
We reserve the right to use any image of a Product made by us for publication at a later date.
RETURN OF HIRED EQUIPMENT
Deposits are taken for all equipment. All equipment must be returned on agreed date or extra charges may be levied to cover hire costs. Any damages to equipment will incur a reduction of deposit returned in order to cover costs of repair or replacement.
Other Conditions are:
If a third party will be collecting the cake on the customer’s behalf, a release form is to be signed by that person, stating the cake is received in good condition at the time of pickup/delivery.
The Customer is liable for any damage, accident, or mishap that may occur once the cake is released from the care and custody of the Supplier’s. The Supplier is not liable for any damage that may occur thereafter.
If, for any reason the event is required to be postponed, please contact us immediately.
The new date proposed will be subject to availability.
If cancellation of the order is required, and you have paid your full balance, the refund policy is as follows:
If the cancellation is up to one (1) month in advance of your event date, you will receive a refund, less your initial deposit and the cost of any supplies already purchased for your cake.
If the cancellation is less than 48 hours prior to your event, there will be no refund given.
Refunds will be paid within 30 days of cancellation.
Please note: Any non-refunded balance may be credited toward future purchases